I own several pieces of Hitachi power equipment. My most recent purchase was a Tanaka branded string trimmer. I bought it last year after the piece of shit Murray that I got from the mart of walls gave up the ghost on its second outing. Everything that I have bought from them has performed very well.
As luck would have it, my new trimmer is being recalled. Amazon emailed me about it, and referred me to both the .gov and Hitachi websites. Hitachi said to either call or email for repair instructions. Since I don’t hear worth a shit on the phone, and the call in hours were during the day when I sleep, I chose email. Three weeks later, I got a reply.
Call for return/repair instructions.
Why the fuck does your website even mention an email option if you are going to make me call anyway? Had I known, I would have called immediately and been one of the first in line. Now, God only knows how long it will take to get it back.
Them’s sum reel intelligent muthafuckas up in there, I tell ya.