Dallas Custom Reloads, Revisited

Almost two years ago, I contracted with Chad Hayworth of DCR to supply one hundred rounds of 338 Lapua ammunition. Initial contact was favorable. He made recommendations based on my platform and intended use. I verified his advice elsewhere to confirm its accuracy.

I placed my order, and sent him a money order. Things went downhill after that. I wrote about it here and here. For those uninterested in following those links, I will summarize.

I did not receive the product after the advertised lead time had passed, something that I confirmed prior to placing the order. No update was ever provided voluntarily. I had to contact him to find out what was going on.

After a couple delays and poor excuses, he stopped answering my emails. I started calling.

Shipping this week.

Shipping today or tomorrow.

Eventually, I got the ammo, and so far, it has performed well.

I gave him the benefit of the doubt. He is busy. He probably has a demanding day job in addition to his reloading business. He sucks at communication.

I was wrong. He just sucks, period.

A few weeks ago, reader, Keith emailed me. His story was nearly identical to mine. Excellent communication until the money changed hands. Then nothing. No product. No updates. No response to status requests. Lame excuses and outright lies regarding ship dates when he did answer the phone.

Last week, the ammunition (one hundred rounds of .30 AAC subsonic) was finally received, and seemed to be of good quality. Except that his AR short-stroked on every round he shot.

In an attempt to be both thorough and objective, I questioned the fact that the ammo is subsonic. Subsonic rifle ammunition is, by definition, a lower-than-standard pressure load, and can cause problems in autoloaders. The fly in the ointment for DCR is that Keith had already shot quite a few rounds of Hornady subsonic ammo, with no malfunctions.

Could the powder charge be tweaked to get a load that would be both reliable and still subsonic? Probably. Considering the theatrics and the effort necessary to get the product, would it be worth it? Keith decided absolutely not. I agree.

My advice is thus. Do not order from this individual. If you just can’t help yourself, then I firmly believe that you must be a masochist, a complete dumbass, or both. If you already have ordered from him (you poor bastard), expect massive delays and bullshit before you get your order. You have been warned.

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56 Responses to Dallas Custom Reloads, Revisited

  1. Keith says:

    Chad seems like a genuine nice guy. But the story and timeline are the same. I actually place my order for 500 rounds (splitting the order with a friend) when he had 6000 in stock. My check clears, that grain and caliber goes backorder, weeks go by, then I finally get a call from him. “Can I substitute 220’s for the 208’s?” I said “SURE! Ship ’em!” he replies “going out today or tomorrow.” More weeks go by. I finally called him up screaming at his voicemail. Very frustrating having to deal with this.

    • alaskan454 says:

      He seemed pleasant enough the times I spoke to him, it is just that his professionalism comes up lacking in a major way. At least when it comes to keeping promised ship times, and keeping the customer updated when things change. He’d probably be cool to hang out with. I just won’t get on the roller coaster of ordering from him again.

    • Keith, First, I just found these reviews, and wanted to respond. 2013 was when I made the decision to go full time with my ammo business. It was a big learning curve to get things up and running. During this time, the 300 blk out was near impossible to keep inventory on. I was switching to bullets that I could get and make. So, the switching to 220’s when I can not get the 208’s would get you ammo and allow you to shoot.
      Also, I went through 3 different brass suppliers to get a quality product. The first 3 I used did not make good 300 blk out brass. The sizing was off, and the shoulders were too far forward to reliably chamber in some of the Noveske and Wilson Combat tight match chambers. That problem was solved and fixed once we figured out what the issue was. Now, the 300 blk out is smooth sailing, and is one of my best products and top sellers. I personally shoot 2 different 300 blk out rifles, and love the round.

  2. Jin Chiang says:

    My friend argues Chad Haworth is just a victim of his own success. My rebuttal is regaining trust is hard after your reputation is in tatters. Remember the cautionary tale of HideAway Knife?

    A case study of how to run your business into the ground: themartialist.net/?p=2450

    • alaskan454 says:

      Your friend may be correct, but Chad has been pulling this crap for two years that I know of. He is going to need a shitload and a half of pre-existing and continuing success if he continues to alienate new customers as he did me early last year, and Keith recently. Like you said, reputations matter. I was not familiar with the HideAway knife until you brought it to my attention, but your point is well made.

  3. AJ says:

    I made an order on jan11-2014 for 200 rounds 100 308 subs with 220gr outlaw state bullets and 100 of the same thing in 300 blk and have not heard anything from him his voicemail is always full and im PISSED!! after sending him almost 500 dollars for this order and not hearing from him i will say this the police have been called.DO NOT DO BUSNESS WITH HIM!!!!

    • alaskan454 says:

      That seems to be his normal operating procedure. Take your money and do nothing for a couple months, until you get seriously pissed off and start raising hell. Then your order will magically show up unannounced in about two weeks. Good luck!

    • AJ, I don’t recall your order off hand, but the 220 grain Outlaw bullets have had long lead times previously. If you mailed me a check, my practice is not to cash it until I have inventory to make the ammo or product on hand to ship. Some customers have sent me a check, and I did not cash their check, so no money was deposited. I do not know of any police matter, either. Please contact me, if you would like to work through this. (Nine Seven Two- 877- Two Three Five Six or chad at dallasreloads dot com) Thank you!

      Chad

      • AJ (or Adam Don…), Your post concerned me, so I did a little digging. I did find my order notes and our email communication dated from Dec 2013 into Jan 2014. You wanted some 308 Win subsonic ammo with the 220 Outlaw bullets. I don’t have a load for these, so I needed to go to the gun range and work up a good subsonic load for this new bullet, to provide you loaded ammo. You NEVER paid me for these. You simply told me you wanted this bullet in a subsonic load, and I began working on it. No money ever exchanged hands for this project. I don’t believe all these comments posted are correct.

  4. Joe says:

    This guy is unbelievable..I had an issue where I had to send some ammo back needless to say 7 months later 20 phone calls 13 emails no response..He has my ammo that I paid for and refuses to send it. do not do business with this Guy!!!!

    • alaskan454 says:

      Fortunately, I didn’t need to send mine back. After what I went through to get it in the first place, I would almost certainly have been right where you are now. I hope you’re eventually able to get him to make it right.

    • Joe, please contact me, and I will get you squared away. (Nine Seven Two- 877- Two Three Five Six; or chad at dallasreloads dot com) Thank you!

      Chad

  5. J.R. says:

    i dont reload but was searching for some a-max ammo and found DCR. i was planning on ordering their ammo but did a bit of research first. i got burned once on BARF.com by a member – Ernest Doxtader in michigan – he ripped me off for $525.00 and i learned my lesson. so thankful for sites like yours. wish there was a site for dishonest gun sellers too.

  6. Eddie C says:

    I ordered some 308 ammo from him and I emailed him and no response. Called him a week or two later and he says “It’s going out today, I have the label made.” Well 1 month later still nothing. I emailed him 2-3 more times to give him the benefit of the doubt and still nothing.

    Luckily I used my credit card and just placed a chargeback. I don’t get the guy, if you’re going to be late just tell me so. I would have been OK with getting the ammo 3 months later just tell me, don’t tell me it’s shipping today and then don’t.

    What surprised me is that I believe he has pretty good reviews on gun forums…

    • alaskan454 says:

      Thanks for stopping by and sharing your experience. I don’t understand him either. You were very lucky. He only accepted money orders when I ordered from him.

      • Eddie C says:

        Well update to the story. I called my credit card company 2 weeks ago to file a chargeback and guess what shows up on the door a week later??? The ammo I had ordered from him!?!?! How generous and nice of him. I have to check if the chargeback went through. I hope it did.

      • alaskan454 says:

        Thanks for the update. I wondered if things worked out for you. I am glad that they did. Eventually. I, too hope that the chargeback went through and you get to keep it.

    • Eddie, I do remember your order and the chargeback issue. I had sent your ammo out (yes it was delayed), and got the bank notification right after that. There are times when I have had my “In Stock” inventory incorrect, and need to make the ammo to fulfill the order. Sometimes this does take a week or so to get the ammo produced, packaged, and shipped out. Thanks! Chad

  7. Tim says:

    Good article. Thanks for the heads up.

  8. theappels says:

    Was literally about to place an order online for some subsonic .308 and am very glad I came across this. The search continues. Thanks for the heads up.

    • alaskan454 says:

      Happy to help. Thanks for stopping by.

    • theappeals, My 308 subs are one of my best products. I have spent a lot of range time developing my subsonic ammo. Some ammo makers simply put a match bullet (polymer tip or BTHP design) in a case with a small powder load and sell it. These BTHP loads can have some stability issues at the subsonic speeds. The flat base, soft point bullets I use provide the best accuracy and stability for a subsonic load. I’m proud of these rounds, and they are one of my top sellers. Thank you!

      Chad

  9. theappels says:

    Was about to place an order online for some subsonic .308 and came across this. The search continues. Thanks for the heads up.

  10. doctnj says:

    I have done business with Chad 3 times. The first was 338 ammo from his in stock supply. This went pretty smooth and the ammo shot basically fine. Now I sent the cases back for reload. This is a whole different story. Luckily I had shipping receipt. It took 3 months to get it back. Not one single reply to any email or text. Yes I have his personal phone number. No I wont give it out. I finally got him to answer his phone and magically he was going to load them today. Got them 48 hrs later. The last order was also for some in stock ammo. I wanted a specific load. Sent in the money and received the ammo pretty fast. Now, the bullet is supposed to be berger with a high BC. I had broken in a new barrel with Winchester with the lowest BC. When the ammo arrived the bullet type was scratched out and berger hand written below it. Very suspect. I am not able to Eyeball the difference so who knows. Now the range test. They all flew at nearly the same speed. less than 17 f/s between any of the 10 I measured on a hot barrel. I did a shot and velocity comparison between Winchester and his reloads. The Winchester velocity had a 44 f/s difference in the widest spread compared to the 17 f/s. The Winchester measured on average 20 f/s faster. The Winchester was nearly 1/2 moa and 100 ft. DCR measured right at 1 moa. Very disappointing.

  11. sdhunter says:

    I also did business with chad about 4 years ago and had the same problems as most. I didn’t get around to chronoing them till last summer and they were 200 fps difference in a 10 shot string. We ordered 600 rounds of 338 from him and now we basically have 550 rounds of crap! Don’t buy from him!!!! All attempts to contact him have gone unanswered.

    • alaskan454 says:

      Thank you for stopping by and sharing your experience.

      • Doctnj says:

        My experience caused me to get in to reloading . At the very least I planned on pulling the bullets to re use them with a more accurate powder load and a better powder. If I had not gotten so frustrated I would never have discovered reloading and truly accurate ammo.

      • alaskan454 says:

        Welcome to the satisfaction that loading your own ammo brings. I’ve been reloading for a couple decades, but decided to use him as a way to get my initial brass stock for 338. I’ve since been working on perfecting my own.

  12. Johnny Reb says:

    well, add me to the list of people that have had no success in getting refund or my 223,subsonic

  13. Johnny Reb says:

    He called me about 5pm est, told me he would send refund, asked for my card number again. All happy and shit I gave it to him. I checked my bank account at 6:30 pm est. THIS ASSHOLE HAD WITHDRAWN MORE MONEY FROM MY ACCOUNT.
    I went to the bank today, the 29th, talked to them, and they said that was fraud. So now I am starting the legal process to get a refund and if possible have him charged with wire fraud.
    Don’t even think about doing business with this guy.

    • alaskan454 says:

      I’m sorry to hear about your experience, but I’m not all that surprised. Good luck getting things worked out. Thanks for taking the time to share.

    • Johnny Reb,
      When I ran your credit card to give you refund, I did not click the correct box for a refund, and it charged you again. You brought it to my attention, and I immediately credited your account for the correct amount. My mistake.
      Chad

      • Stephen Martin says:

        Chad, What’s your excuse for not sending me either my 100 alleged subsonic .270s or my money back? From what I’m hearing from these other people, I am among many you have short changed. Might well have crossed the line from poor service to theft by fraud.

      • Stephen Martin says:

        advise you not to buy anything from Chad Haworth and Custom Reloads of Dallas. My experience with the company has all been bad. In mid October 2016 I ordered 100 rounds of 130 grain subsonic .270 Winchester. The rounds arrived about 10 days later. I tested 4 rounds and they chronographed between
        1,236 and 1,259 ft/sec out of a 22 inch barrel. Definitely not subsonic. I wrote Chad Haworth several emails and he finally told me to send the rounds back for him to test. I sent them back on Dec 7th 2016. On Dec 21st 2016 he said he tested a sample of the rounds and that they were within spec. I said, “ok send the rest back maybe my testing was somehow wrong”. For the last 3+ months I have sent Mr. Haworth multiple email asking that he return what’s left of the 100 rounds I have purchased. Most of my emails were not answered. On February 14th 2017 he said he had been out a lot lately and was putting the rounds in the mail to me that day. When they did not arrive, I wrote him 2 more emails which were unanswered. It is now April 11, 2017 and he has not returned my rounds or the money I paid for them. Not the kind of customer service that I would expect from a reputable business owner. I will be posting this to my Facebook friends, all the hunting and shooting chat rooms I use, the Dallas Better Business Bureau and then see if I can file a small claims court action against Custom Reloads of Dallas. Should not treat customers this way.

  14. Johnny Reb says:

    Now he has refunded the two charges for 74.69, but he has MADE ANOTHER WITHDRAWAL FOR 74.69. Does he not know how to do anything right? I have had to order another debit card from my bank because I do not trust him in any way now. Can the info on this site be made more visible to the public? Like when you enter Dallas reloads, this site comes up first.
    I hope no one else has to go thru this shit with him.

    • alaskan454 says:

      I don’t know how to make it more visible short of paying Google to make it a sponsored post. I get more traffic on this post than any other, though, so plenty of people find it. Most, too late, though.

  15. Johnny Reb says:

    Almost forgot, I did find a place to get my ammo.– Cheaper Than Dirt–, beck ammunition, 223 subsonic 52 gr jhp, $16.36 for 20rds.

  16. Marshall Zurovec says:

    Let me say that after reading all of these complaints, I would be pissed off like everybody else. I’m not here for he said/she said or doubt anybody’s accounts, but I wanted to post about my experience this past week, November 15-18 of 2016, with Chad:

    I found these reviews after talking with Chad about ordering 100 rounds of .260 Remington. He has a ton of experience with the round and we had a great conversation about it. Needless to say, I was nervous, so I called him and asked about the negative info I was finding here. He assured me that he had everything he needed in stock, and that he would get it done soon. I asked if he could have them to me in a weeks time, and he said that he thought that he could.

    The rounds were on my doorstep in TWO DAYS. TWO!!!!!! I live in Austin and he’s in Dallas, so shipping time was minimal. UPS got it to me the next day. Talk about an extremely pleasant surprise.

    Maybe I caught him at a good time, or maybe he’s got his stuff together. I HAVE NO IDEA! Obviously, there have been ISSUES in the past, but I gave him the benefit of the doubt and had a great experience.

    Best of luck to everybody out there!

  17. Ron Lupold says:

    I’m experiencing the same type of service. When placing the order, he had 3X the amount I needed listed in stock. So I thought in a week I should have my order. I placed the order on 3/5/2017. It’s now 3/14/2017 and I’m questioning will I ever see my order. He answered my first phone call and will not respond to any emails or phone calls since. I wish I’d never placed the order. Definitely doesn’t seem to be a man of integrity.

    • alaskan454 says:

      Thank you for sharing your experience. It’s sad that he’s still pulling these stunts. I had hoped that putting my experience out there would either cause him to straighten up or go out of business.

    • dale says:

      Read this link at the end of the paragraph, as it is semi related to DCR.

      Jin Chiang says:
      November 24, 2013 at 22:57
      My friend argues Chad Haworth is just a victim of his own success. My rebuttal is regaining trust is hard after your reputation is in tatters. Remember the cautionary tale of HideAway Knife?

      A case study of how to run your business into the ground: themartialist.net/?p=2450

  18. dale says:

    Start emailing him right away about your order. His voice mails will be full (probably about the same type of question as you have about orders). I went and spoke with my bank branch manager about the billing / shipping problem. I sent many emails about that conversation and how I would be contacting he BBB where he lives, etc etc.After about a week of being really obnoxious he refunded the amount I had paid him. No explanation or apologies, he just put the money back.

  19. Stephen Martin says:

    I advise you not to buy anything from Chad Haworth and Custom Reloads of Dallas. My experience with the company has all been bad. In mid October 2016 I ordered 100 rounds of 130 grain subsonic .270 Winchester. The rounds arrived about 10 days later. I tested 4 rounds and they chronographed between
    1,236 and 1,259 ft/sec out of a 22 inch barrel. Definitely not subsonic. I wrote Chad Haworth several emails and he finally told me to send the rounds back for him to test. I sent them back on Dec 7th 2016. On Dec 21st 2016 he said he tested a sample of the rounds and that they were within spec. I said, “ok send the rest back maybe my testing was somehow wrong”. For the last 3+ months I have sent Mr. Haworth multiple email asking that he return what’s left of the 100 rounds I have purchased. Most of my emails were not answered. On February 14th 2017 he said he had been out a lot lately and was putting the rounds in the mail to me that day. When they did not arrive, I wrote him 2 more emails which were unanswered. It is now April 11, 2017 and he has not returned my rounds or the money I paid for them. Not the kind of customer service that I would expect from a reputable business owner. I will be posting this to my Facebook friends, all the hunting and shooting chat rooms I use, the Dallas Better Business Bureau and then see if I can file a small claims court action against Custom Reloads of Dallas. Should not treat customers this way.

  20. Stephen Martin says:

    I advise you not to buy anything from Chad Haworth and Custom Reloads of Dallas. My experience with the company has all been bad. In mid October 2016 I ordered 100 rounds of 130 grain subsonic .270 Winchester. The rounds arrived about 10 days later. I tested 4 rounds and they chronographed between
    1,236 and 1,259 ft/sec out of a 22 inch barrel. Definitely not subsonic. I wrote Chad Haworth several emails and he finally told me to send the rounds back for him to test. I sent them back on Dec 7th 2016. On Dec 21st 2016 he said he tested a sample of the rounds and that they were within spec. I said, “ok send the rest back maybe my testing was somehow wrong”. For the last 3+ months I have sent Mr. Haworth multiple email asking that he return what’s left of the 100 rounds I have purchased. Most of my emails were not answered. On February 14th 2017 he said he had been out a lot lately and was putting the rounds in the mail to me that day. When they did not arrive, I wrote him 2 more emails which were unanswered. It is now April 11, 2017 and he has not returned my rounds or the money I paid for them. Not the kind of customer service that I would expect from a reputable business owner. I will be posting this to my Facebook friends, all the hunting and shooting chat rooms I use, the Dallas Better Business Bureau and then see if I can file a small claims court action against Custom Reloads of Dallas. Should not treat customers this way.

  21. thomas says:

    Pleasant experience for me. Ordered 100 rounds of 308 168gr from Dallas Reloads on 12/11/2017 and received the UPS package today – 12/14/2017. I opened the first box to inspect and all seem to be uniform in seating depth and all brass is clean (once fired). Will post a range report when I get a chance to send a few downrange but i couldn’t be happier. Loaded above factory ammo tolerances and for a portion of the cost.

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