You may recall that I complained not too long ago about failure to feed malfunctions with my HiPoint model JHP45 pistol. They have a lifetime warranty, and I finally got around to sending it in for repair last week.
Haskell Manufacturing, in Lima, Ohio, is the 45ACP handgun division of HiPoint Firearms. At least that is where one is instructed to send 45 caliber handguns for warranty service.
In preparing my shipment on Monday, I was surprised to learn that the address given was considered residential by FedEx, and therefore subject to higher Home Delivery rates instead of standard Ground service rates. Whatever. The price difference was less than two Federal Reserve Notes. Transit time was estimated at two days.
I expected to get it back in about a month. WRONG! On Saturday, Mr. Postman knocked on my door with a package that required a delivery signature. It was my pistol. Yes, five calendar days after shipping it out, I had it back. Considering that it took two days to get there, and two days to get back, that is one day service.
One day to repair and test-fire the gun, package it back up, and have it on the way back to the customer. Say what you will about their products, but their customer service is above criticism.
I haven’t had a chance to live-fire test it, but it appears to feed normally when manually cycling rounds. It didn’t before.
The technician side of me desperately wants to find fault with the repair. They replaced both magazines, the slide, the recoil spring, and the firing pin assembly. It sounds like they replaced every part that typically causes problems, rather than spend time trying to figure out exactly what was causing my specific problem.
Then again, replacing half the parts and test firing it is probably a sound business decision. They are probably paying their repair guy at least $25 per hour. I’d estimate that their cost for every part of the gun total is maybe seventy-five dollars. Street price for a complete, fully assembled gun is $160, and if you subtract assembly costs, shipping costs, marketing, manufacturer profit, and dealer profit, the parts themselves can’t cost a lot more than my estimate. Instead of investing a lot of time (and labor cost) on troubleshooting, refurbish every gun that comes through the door for warranty repair and call it a day.
Again, major kudos to the folks at HiPoint Firearms/Haskell Manufacturing. Their products may be uglier than sin and heavy enough to double as boat anchors, but they damn sure stand behind them like no other company I’ve ever done business with. And when they work, they work very well.